We want you to be happy with your purchase! If something isn't quite right, we're here to help. Please read our returns policy below for information on how to return an item, request a refund or arrange an exchange.
- Returns
If you've changed your mind about an online purchase, you have 14 days from the day you receive your order to notify us that you'd like to return it.
Once you've notified us, you have a further 14 days to send the item back.
Items must be:
- Unworn, unused and unwashed.
- In their original condition, with all tags attached.
- Free from makeup, perfume, deodorant, pet hair and other marks.
Please take care when trying on items, as we can only accept returns that meet these conditions, subject to your statutory rights.
- How to Return an Item
To start a return, please contact us at with your order number and details of the item you'd like to return.
We'll provide you with the return instructions.
Please ensure your parcel is securely packaged and obtain proof of postage. Unless your item is faulty or incorrect, return postage costs are your responsibility.
- Refunds
Once we receive your returned item, we'll inspect it and process your refund where applicable.
Refunds will be made to your original payment method within 14 days of receiving the returned goods, or earlier if you provide evidence that you've sent them back.
Your refund will include the cost of standard delivery paid at the time of purchase, where required by law. Any additional delivery costs for premium or express services are non-refundable.
- Exchanges
If you'd like a different size or item, please contact us to discuss an exchange.
Exchanges are subject to availability. If the item you want is unavailable, we can arrange a refund in accordance with our returns policy.
- Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at , including your order number and photographs where appropriate.
We'll work with you to resolve the issue. You won't be charged return postage for items that are faulty or incorrectly supplied.
Your statutory rights remain unaffected.
- Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they've been unsealed after delivery. This may include earrings and other hygiene-sensitive products.
Personalised or made-to-order items may also be excluded from change-of-mind returns, unless faulty or not as described.
These exclusions do not affect your statutory rights.
- Cancellations
For online orders, you have the right to cancel within 14 days of receiving your goods, without giving a reason, subject to the applicable legal exceptions.
If you wish to cancel before your order has been dispatched, please contact us as soon as possible. We'll do our best to stop the order, but this cannot be guaranteed.
- Contact Us
If you have any questions about returns, refunds or exchanges, please get in touch.
Koneko Brighton Email: Website: www.konekobrighton.com
We appreciate your support and thank you for shopping with us!